Got a question about Audio Art Online Store?

You can check our most commonly asked questions here. Should you not find the answers you're looking for, please contact us so we can address your queries directly. Kindly drop an email to audioart.sb@gmail.com

Shopping and Payment Information

  1. What is the benefit buying from Audio Art Online Store?
    You can order products from our available wide product range through easy browsing. You can enjoy convenient delivery to their door step without having to leave the comfort home or office upon purchase confirmation. It's simple and totally hassles free. You have the flexibility to choose to make your payment via credit card. Each of your purchase is specially packed to ensure the safe delivery of your product(s).

  2. How do I purchase the item when I am interested in Audio Art Online Store?
    To buy from our Online Store, you are required to be a member of Audio Art. Join membership at http://audioart.com.my. After successful membership activation, login to your account, go to online store and click on the 'Buy Now' button, you will be redirected to Audio Art Online Store at https://audioart.com.my. Select a product, 'Add-to-Cart' then simply follows the instruction to complete purchases.

  3. Can I have more than one item in a Shopping Cart?
    Yes, after you have select and 'Add-to-Cart', you may click on the 'Continue Shopping' button to select your next product to purchase.

  4. What payment methods can I use for Audio Art Online Store?
    Currently we only accept Visa and Master credit cards. However, please check with the respective banks to ensure that you have sufficient credit to make online purchases using your credit cards.

  5. While shopping at Audio Art Online Store, I will be disclosing my credit
    card number. How can I be sure that the transaction is secure and my card number will not be disclosed to anyone?

  6. If I have any disputes on Audio Art Online Store charges made to my credit card, who should I contact?
    Please email us at audioart.sb@gmail.com and provide us with your name, transaction date, contact details and your product purchase details.

  7. Do I need to pay any hidden or others charges for my purchase?
    No. There are no hidden costs or any other charges to your purchase.

Product Delivery Information

  1. How long will it take to deliver my purchases after the payment has been done?
    In most cases, it will only take 5 - 14 working days for delivery.

  2. How much does Audio Art Online Store charge on delivery charges?
    Audio Art Online Store is providing FREE delivery of product purchase from now until further notice.

  3. What should I do if the package or products I received are damaged, torn or in bad condition?
    Should you receive the package or product(s) which is damaged, torn or in bad condition, please do not accept the package or product(s) from the courier service. Kindly notifies PM to the contrary by telephone, email or facsimile transmission within fourteen (14) days of delivery and such notification is confirmed in writing of email, write to us at audioart.sb@gmail.com with the details of order (name, order ID, date of receipt, product(s) model) and pictures (if any).

  4. What is the coverage area of your delivery?
    Currently is within Malaysia only. However, it is a nationwide delivery service and we ensure that the area of coverage covers major cities and towns in Malaysia.